Telcowin
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About Us

We Started This Because Customers Deserve Better.

Too many companies buy great software and still leave customers frustrated. We started Telcowin to close that gap.

Since 2007, we've sat between the tech and the people who use it - untangling messy handoffs between sales, marketing, and support, and making sure the systems a business buys actually change how its customers are treated. That's the job, plain and simple.

Telcowin - Telling Companies How to Win, Big!
60+ Telcowinners
Across Kuala Lumpur & Jakarta
Our Story

Technology is Our Tool, People is Our Purpose 

Telcowin - short for "Telling Companies How to Win" - is more than our name; it's our promise.

We believe technology is the tool, not the purpose. Behind every click is a person.

As your premier Front Office Transformation Partner, we fix the disconnected systems that fragment your customer's experience. We break down the silos between your sales, marketing, and service teams to create one seamless, intelligent engine for growth.

Founded in 2007, Telcowin has been a Salesforce® Partner since 2012.

As a Salesforce® partner, our expertise in Insider as a marketing tool and Sprout Social for social media creates a robust and complete solution for our customers. Our 60+ "Telcowinners" across Kuala Lumpur and Jakarta then turn that complexity into clarity.

We don't just implement technology. We deliver services around these products, harnessing their power to create real outcomes. We create the connections that help you win.

But what truly sets us apart isn't just our skill; it's our unwavering commitment to putting you, our customer, first. From the initial consultation to the final implementation, we go above and beyond to ensure you achieve your desired business outcomes. It's this passion for your success that drives us forward.

Leadership

Meet the leaders shaping Telcowin's vision across Malaysia and Indonesia.

Our Leadership Team

Hafiz Izwan
Malaysia

Hafiz Izwan

Chief Executive Officer

Telcowin Sdn Bhd

Razak Saad
Malaysia

Razak Saad

Chief Operating Officer

Telcowin Sdn Bhd

Kharbilan
Malaysia

Kharbilan

Director, Revenue & Operations

Telcowin Sdn Bhd

Megat Azfar
Malaysia

Megat Azfar

Director, Strategic Business

Telcowin Sdn Bhd

Yansen Setiawan Noer
Indonesia

Yansen Setiawan Noer

President Director

PT Telcowin Solutions Indonesia

Daniel Utomo
Indonesia

Daniel Utomo

Director

PT Telcowin Solutions Indonesia

Iman Muhammad
Indonesia

Iman Muhammad

Managing Director

PT Telcowin Solutions Indonesia

Meet the Telcowinners

The People Behind Every Success Story.

Our team is called the Telcowinners - entrusted to win the outcomes our customers are counting on. What sets them apart isn't only the skill; it's the habit of putting the customer first, from first consultation to final rollout.

See life at Telcowin →
Telcowin consultant in the KL office
Telcowin consultant at his desk
Telcowin consultant getting ready for a client session
Telcowin engineer sharing a laugh in the office
Our Commitment

Support that lasts beyond go-live

We take pride in helping our clients get the most from their technology investment. Through ongoing consultancy and advisory support, we equip teams with the knowledge and confidence to use their platform effectively, make informed decisions, and continue improving over time.

It is our commitment to support every client beyond implementation - building a long-term partnership focused on lasting success.

Track Record

Proof, Not Promises.

The numbers, recognitions, and certifications behind every Telcowin engagement.

Salesforce Partner
Since 2012
Recognised for proven delivery, certifications and customer success across Malaysia & Indonesia.
By the numbers
200+
Projects delivered
95+
Customers
160+
Certifications
60+
Consultants
19
Years in business
2
Countries, one team

Achievements & Recognition

Recognised by the Platforms We Build On.

Awards and partner recognition from Salesforce, Boomi, Insider and others. Each one is earned on delivered work - so the credentials here are the same ones backing your project.

Authorised Reseller Salesforce Partner Since 2012 Best Implementation Partner HRD Corp Training Provider ISO 9001 Pledge 1% Proud Member

Certified to Deliver Excellence

Our consultants continuously invest in professional certifications across Salesforce®, AI, integration, and cloud technologies.

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Clients We've Worked With

Trusted by leading organisations across ASEAN.

Helping businesses transform customer engagement through AI, CRM, automation, integration and cloud technologies.

PETRONAS Dagangan
Kuantan Port
RHB
Celcom
Tenaga Nasional
SIRIM
DKSH
MDEC
IJM Land
Machines
GSPARX
FatHopes Energy
Eisai
CGC
Sennheiser
Astro
Columbia Asia
MSM Malaysia
Tabung Haji
Hartalega
Infranexia
Tourism Malaysia
UEM Sunrise
Taylor's University
ASNB
Malaysia Aviation Group
Education Malaysia Global Services
Firefly
Michael Page
Cenviro
nanoSTIX
Teach For Malaysia
SPCA
Awantec
Thomson Hospital
Unicharm
Axiata Digital
International Medical University
Invest Selangor
Sunway University
Principal Asset Management
Mah Sing
MaGIC
Hong Leong Bank
Infomina
TM Wholesale
TM One
The Lost Food Project
Entropia
Mercury
Blue Ocean
PLUS
OIB
Philip Morris International
Tokopedia
City Developments Limited
RSPO
SSRV
Kraftangan Malaysia
Evolution Wellness
JHC Group
AMPM Pharmacy
E-Idaman
TTL
Erya by Suria
KKMM
BE International
Berkshire Media
F&N
Pacific & Orient Insurance
JLand
BAF Indonesia
Tunku Abdul Rahman Foundation
Skill Solutions Academy
Beaconhouse
Wasco
Myra
Sunway International Schools
AKPK
Pharma Nord
Permodalan Nasional Berhad
Setia Geosolutions
KLK
Gamuda
Bank Syariah Indonesia logo
And many more across the region
& more
From first-time CRM rollouts to enterprise-wide programmes in Malaysia and Indonesia.

Let's Build Better Customer Experiences Together.

Whether you're beginning your transformation journey or looking to maximise your existing technology investments, we're ready to help you create meaningful customer experiences that drive lasting business success.