Empowering Malaysia's Growing Businesses.
Small and medium-sized businesses are the backbone of ASEAN's economy. As your business grows, so do your customers, opportunities, and day-to-day operations. Salesforce® CRM gives growing businesses the same trusted platform used by leading organisations - helping you build stronger customer relationships, improve productivity, and scale with confidence.
One platform for customers, sales, and growth.
Six capabilities included in every package. Same platform the large organisations run - configured for a team your size.
Customer Management
Every customer, contact and conversation in one place - so anyone picking up the phone already knows the history, and nothing lives only in someone’s inbox.
Sales Pipeline
Track every opportunity from first enquiry to close, with stages that match how you actually sell rather than a generic template.
Workflow Automation
The repetitive work - assignments, reminders, approvals, status updates - handled by the system, so your team spends its hours on customers.
Reports & Dashboards
See how the business is actually performing without waiting for someone to build a spreadsheet at month end.
Mobile CRM
Update records, check a customer’s history and log a visit from your phone - useful when your sales happen away from a desk.
AI-Powered CRM
Einstein surfaces which leads are worth calling first and drafts routine replies - the same AI larger organisations use, without a data science team.
Why This Package Is Different
Enterprise CRM has traditionally been seen as expensive and out of reach for many growing businesses. Telcowin changes that by bringing together the world's leading CRM platform, expert local implementation, and flexible financing - making it easier for SMEs to invest in technology that supports long-term growth.
Implementation, financing and payment - handled together.
Adopting Salesforce® is now easier than ever. With expert implementation from Telcowin, financing through Funding Societies, and payment flexibility from CardUp, growing businesses can modernise their customer management with greater confidence and less upfront financial pressure.
Salesforce®
The world's #1 AI CRM platform.
Telcowin
Your Salesforce® partner, providing consulting, implementation, training, and ongoing support.
Funding Societies
Shariah-compliant financing up to RM30,000 for eligible businesses, with a 3 or 6-month instalment tenure.
Apply for financing
CardUp
Enabling secure, convenient business payments through manageable instalments.
CRM Implementation Packages
Quoted on your user count and requirements. Implementation packages below are a separate, one-time cost.
Starter
For teams of up to 10 users.
Starter Max
For teams of up to 30 users.
Package prices above are for implementation only. IDR pricing is not eligible for Funding Societies financing.
Frequently asked questions
Is Salesforce too complex for my small business?+
No. Salesforce® is designed to grow with your business, allowing you to start with the capabilities you need today and expand over time - and Telcowin configures it around your existing processes, so your team isn't learning a complex system from scratch.
Is the financing plan Shariah-compliant?+
Yes. Eligible businesses can apply for Shariah-compliant financing of up to RM30,000 (over a 3 or 6-month tenure) to cover the implementation package, through our collaboration with Funding Societies, and manage payments through CardUp.
What happens during the "Free Discovery Consult"?+
We chat with you about your goals and pain points, then recommend the right package and outline a solution and investment plan that fits your business - no obligation.
Do I need an in-house IT team to manage this system?+
No. Telcowin manages the implementation, configuration, onboarding, and training, making it easy for your team to get started without a dedicated IT resource.
What kind of support do you offer after the system goes live?+
Our local team stays on hand for ongoing guidance, troubleshooting, and best-practice advice as you and your team settle in and start relying on the system day to day.
What happens if my team size changes?+
Salesforce® licences scale with your headcount, so you can add or adjust seats as your team grows - we'll help you re-quote the recurring licence fee whenever your needs change.
Can I expand my CRM later?+
Absolutely. As your business grows, you can add customer service, customer engagement, AI, analytics, and many other Salesforce® capabilities without changing platforms.
Are there any hidden fees?+
Our pricing is transparent and has two components. The package prices you see (Starter, Starter Plus, etc.) are one-time fees for our expert implementation service, which covers setup, data migration, and training. Separately, there is a recurring Salesforce licence fee, starting from USD 25 per user/month, based on your team size and needs. We provide a clear, all-in-one quotation with no hidden fees, and everything can be bundled into the financing plan.
What about government taxes or other partner fees?+
Package prices are exclusive of applicable Malaysian taxes, which are shown separately in your quotation. Any fees tied to Funding Societies' financing or CardUp's payment processing are set by those partners and disclosed to you before you apply.
Is the IDR pricing eligible for financing too?+
No. IDR pricing is for our Indonesian clients, but the Shariah-compliant financing plan through Funding Societies is only available to registered Malaysian companies paying in MYR. Indonesian businesses can still take up any package at the listed IDR price, paid in full.
