Candid, hour-long conversations with the leaders shaping customer experience across ASEAN. Watch the full episode on YouTube, or listen on Spotify - summaries below.
Joined by Jeffrey Chung, Head of Digital Financing at Funding Societies, we unpack the hidden capital behind CRM: how customer data, relationships, and everyday interactions become your biggest competitive advantage - and how Jeffrey leverages technology to enhance user experience, optimise risk management, and build partnerships that deliver faster, more accessible financing for SMEs.
Joined by Michael Bachman, Principal Global Architect & Head of Boomi's Office of the CTO, we unpack why most organisations are still stuck in AI pilot mode, and the real foundations behind successful adoption - better data, connected systems, and strong operational foundations - closing the gap between trying AI and truly operationalising it.
Joined by Pial Khadilla from the Global Institute For Tomorrow (GIFT), we explore AI governance, accountability, and responsible innovation - and the challenges leaders, organisations, and policymakers face as AI becomes woven into business operations and decision-making.
