End-to-End Salesforce® Management That Drives Results.
Business priorities change, teams grow, and Salesforce® ships new capabilities three times a year. We turn your platform from a system you maintain into one that keeps pace - reducing inefficiencies, lifting adoption, and getting real return from what you have already invested.
Service Support
Fast, reliable support when it matters most. We act as your first line, resolving incidents quickly with clear SLAs that protect customer experience.
Run & Maintain
From implementation to optimisation, fast. Our structured model adapts with your needs, accelerating time-to-value while scaling with your business.
Governance
Clarity from day one. We align stakeholders, define what success looks like, and put the right governance and support in place to scale.
Solutions Design
Built together, built to last. We assess your architecture, co-create the blueprint, and drive decisions that deliver outcomes now and scale for the future.
Build
Unlock the full power of Salesforce®. As your partner, Telcowin builds scalable solutions that turn Salesforce® into measurable value.
The signs your Salesforce® needs AMS.
Support Takes Too Long
When issues wait, your business slows down.
Your Team Isn't Using the Platform
Low adoption means lower return on your CRM investment.
New Features Never Get Adopted
You're paying for capabilities your business isn't using.
Data Can't Be Trusted
Better decisions start with clean, reliable data.
Every Enhancement Becomes a New Project
Small improvements shouldn't require a major implementation.
Your Business Keeps Changing
Your CRM should evolve as quickly as your business does.
From handover to steady state, without a gap in cover.
Taking over an org someone else built is the risky part of AMS. These are the seven things we run, in the order they start - so support begins before we have finished learning, and nothing sits unowned in between.
Discovery & Handover
We document your org as it actually is - customisations, integrations, technical debt, and who depends on what. Existing tickets transfer with their history so nothing restarts at zero.
Stabilise
The first weeks target whatever is generating the most tickets. Known defects cleared, monitoring in place, and the inherited backlog triaged into fix, enhance or retire.
Admin & User Support
Day-to-day cover for the people who use the platform - access, config changes, data fixes and the questions that would otherwise land on an internal admin who has left.
Governance & Data Health
Duplicates, validation rules, permissions and unused fields reviewed on a schedule, so the data your reports depend on does not quietly degrade.
Enhancements
Improvements come out of an allowance included in the engagement, so a small change does not need its own statement of work and a procurement cycle.
Release Readiness
Seasonal platform updates tested against your customisations in a sandbox before they reach production, so an upgrade is a scheduled task rather than an incident.
Quarterly Review
A standing session on what the platform did, what it cost, what broke and what it should do next - so AMS stays a roadmap conversation rather than a support invoice.
What changes when someone owns the platform after go-live.
The Platform Stops Drifting The Day The Project Ends
Most orgs degrade quietly - a workaround here, an unowned integration there, an admin who left. AMS puts a named team on the platform, so change is deliberate rather than accumulated, and adoption does not quietly slide.
Requests Have An Owner And A Clock
Every incident and enhancement is logged, prioritised and tracked to an agreed response time - not queued behind whoever is free.
No Single Point Of Failure
A team holds the knowledge, so a resignation or a holiday does not take your Salesforce® expertise with it.
Releases Stop Being A Risk
Seasonal platform updates are tested against your customisations before they land, not discovered afterwards.
Adoption Holds Or Improves
Recurring user friction gets fixed rather than tolerated, so the licences you pay for keep being used.
Spend You Can Plan For
Budget is agreed once a year with enhancement mandays included, so a small change does not need a fresh quote, a new statement of work and a procurement cycle before anyone can start.
Frequently asked questions
What is Application Managed Services (AMS)?+
AMS provides ongoing support, optimisation, governance, and enhancement services that help organisations maximise the long-term value of their technology platforms.
Can AMS support platforms implemented by another partner?+
Yes. Whether your platform was implemented by Telcowin or another provider, our consultants can assess your environment and provide ongoing managed services.
What's included in AMS?+
AMS can include technical support, platform optimisation, enhancements, release management, health checks, governance, strategic reviews, and advisory services.
How is AMS different from traditional support?+
Traditional support focuses on resolving issues. AMS combines responsive support with continuous optimisation, strategic planning, governance, and platform enhancement to help organisations achieve greater long-term value.
Which platforms do you support?+
AMS is focused on Salesforce® - Sales Cloud, Service Cloud, Experience Cloud, and related tools on the platform.
What happens after my Salesforce® warranty period ends?+
Standard platform support windows are limited in scope and duration. AMS picks up right where that ends, giving you continuous, faster-turnaround coverage - so issues get resolved and enhancements keep shipping without a gap in support.