Digital transformation doesn't happen overnight.
Salesforce® allows organisations to start with the capabilities that deliver the greatest business value today and expand as business priorities evolve. Every solution is built on the same trusted platform, making it easy to add new capabilities without replacing existing technology.
One platform. One customer view. Endless room to grow.
Most tools solve one problem. Salesforce® connects the whole customer journey on a single platform - which is exactly why it's the world's #1 CRM.
The world's #1 CRM
Salesforce® is the most-used CRM on earth - trusted by market leaders across banking, telco, healthcare, and retail. You're building on the proven standard, not an experiment.
The Customer 360 platform
Sales, service, marketing, commerce, data, and AI on one platform - every team working from a single, shared view of each customer instead of disconnected tools.
Built to scale with you
Start with one cloud and expand as you grow - no re-platforming. The same foundation carries you from first CRM rollout to enterprise-wide programmes.
Four more reasons teams standardise on Salesforce®.
Artificial Intelligence
Increase productivity, improve customer engagement, and automate work with Agentforce, Salesforce®'s enterprise AI solution.
Trusted Data
Unify customer information through Data Cloud to power analytics, automation, and AI-driven decision-making.
Industry Solutions
Accelerate transformation with industry-specific solutions designed for financial services, healthcare, retail, manufacturing, education, telecommunications, public sector, and more.
Continuous Innovation
Stay ahead with regular platform innovation, new capabilities, and enterprise-grade security delivered through the Salesforce® platform.
Every Salesforce® partner can implement technology.
Our experience comes from helping organisations solve business challenges using Salesforce®, across financial services, healthcare, manufacturing, government, retail, and property - from first-time CRM implementations to enterprise-wide programmes spanning multiple business units and countries.
Common questions about working with Telcowin.
Why choose Salesforce® instead of a traditional CRM?+
Salesforce® is more than a CRM. It's a connected enterprise platform that combines customer relationship management, customer service, marketing, AI, analytics, collaboration, and industry-specific solutions in one ecosystem.
Why choose Telcowin as your Salesforce® partner?+
As a Salesforce® partner since 2012 with 14 years of experience, 200+ projects delivered, and 160+ certifications across Malaysia and Indonesia, we bring depth beyond implementation - helping you translate business goals into the right Salesforce® configuration from day one.
Can we start with one Salesforce® solution and expand later?+
Yes. Most engagements begin with a single priority - Sales Cloud, Service Cloud, or Agentforce - and expand as your organisation grows. We design each implementation to support that path from the start.
Do you support organisations already on Salesforce®?+
Yes. Whether your platform was implemented by Telcowin or another partner, we can step in for optimisation, integration, or managed services - no need to start over.
Can Salesforce® integrate with our existing systems?+
Yes. Salesforce® integrates with ERP, finance, HR, contact centre, marketing platforms, databases, and other enterprise applications through APIs and integration platforms.
How does Agentforce fit into a Telcowin engagement?+
We configure Agentforce to automate tasks, surface insights, and support your teams directly inside Salesforce® - built on the data and processes already in your CRM, not bolted on separately.
What happens after go-live?+
Our Application Managed Services (AMS) team continues supporting the platform through optimisation, training, and continuous improvement - so it keeps pace with your business. Explore AMS →
Explore more ways to connect the business.
CRM
Connect sales, service, and marketing on one system.
Explore →Customer Service
Deliver faster, more consistent support experiences.
Explore →Customer Engagement
Personalise every interaction across the customer journey.
Explore →Data & Integration
Connect Salesforce® with the rest of your business systems.
Explore →