We Build Relationships That Last Beyond Go-Live.
Implementation isn't the finish line - it's the foundation. As our customers grow, we grow with them: many of our longest-standing relationships have expanded from a single project into organisation-wide transformation. Explore the stories behind those partnerships.
We don't measure success by the day a project goes live. We measure it by how long our customers continue to trust us afterwards.
UEM Sunrise grows sales and relationships using trusted data.
Malaysia's leading property developer needed a single, trusted view of its customers to move faster on leads, approvals, and bookings. Telcowin implemented Salesforce Sales Cloud, Marketing Cloud, Service Cloud and CRM Analytics to give UEM Sunrise's teams an end-to-end view of every customer, from first enquiry to handover.
"We want to partner with customers beyond property and support them throughout their lifecycle. Salesforce helps us by allowing us to deliver experiences that are personalised to their different lifestyles and life-stages."
- Hasniza Binti Mohamed, Director, Digital and Technology Innovation, UEM Sunrise Berhad
TNB scales its solar business with 20x more qualified prospects.
Malaysia's largest electricity utility used Sales Cloud, Marketing Cloud and Service Cloud to modernise its solar prospecting and internal-communications reach across 35,000 staff.
Read the full storyMalaysia Aviation Group unifies support across every touchpoint.
MAG consolidated fragmented, multi-channel BPO operations - spanning Enrich loyalty and Journify - onto Salesforce Service Cloud, giving agents one case view across calls, chat and social.
Read the full storyWith ~100 sales reps across Malaysia, IJM Land needed one system to consolidate leads, marketing, and pipeline visibility across regions.
A Salesforce-published story we summarised: UEM Sunrise made its buyer data trustworthy first, then moved from campaign blasts to life-stage relationships.
Myra wanted to act as a personalised consultant, not a standard developer - supporting buyers from initial finance through to interior design.
"We can provide advice and support throughout the entire customer journey." - Ken Goh, Head of Marketing
RHB partnered with Telcowin on Salesforce Financial Services Cloud to redesign digital onboarding and give employees AI-powered support through RHB Ask.
ASNB built a 360-degree investor view on Salesforce Financial Services Cloud, delivered in 3 months ahead of its busiest dividend season.
PAM replaced a legacy Siebel platform, connecting 20 backend systems via API Gateway into one real-time, 360° customer view.
A multi-year Salesforce partnership spanning internal communications, sales, service, and renewable energy across five expansion phases.
Telcowin merged and segmented customer data on Marketing Cloud, unlocking A/B testing and send-time optimisation for loyalty campaigns.
Service Cloud replaced manual, on-premise case tracking with automated ticketing and real-time dashboards across MSM's operations and board reporting.
An agile CRM built for trade and investment managers gave Invest Selangor a clear pipeline view across 4 million previously siloed customer records.
Salesforce gave ringMD a single, unfragmented view of every customer segment across its telehealth journey.
"We can follow every phase in the customer journey and analyse each segment without any fragmentation. It's amazing."