Digital adoption: the missing piece of business transformation
Telcowin and Whatfix hosted an invite-only evening for business leaders on the fundamentals of digital adoption - and why transformation efforts stall without it.
Telcowin and Whatfix hosted an invite-only event to discuss the fundamentals of digital adoption, and the need for it as the missing piece of the puzzle for successful business transformation. The event was held at NOBU KL and was attended by business leaders from a range of industries.
It opened with an origami exercise. Guests were given a time limit and only a picture of the finished object to work from. Once that round was over, they were handed fresh sheets and a step-by-step guide to make the same thing. The point landed without needing to be explained: guidance at the moment of use changes both adoption and productivity.
The keynote came from Telcowin CEO Hafiz Izwan, who set out why digital adoption belongs on the balance sheet rather than in the training budget, and where organisations most often come unstuck when rolling out new technology.
Raj Sundarason, author of The DAP Strategy and Whatfix's APAC leader, followed with a session on the fundamentals and capabilities of digital adoption platforms, and the recurring obstacles that slow adoption down.
June Lee, Head of Marketing at Taylor's University, closed the speaking programme with a practitioner's view: the role leadership plays in adoption, why employee training cannot be an afterthought, and how to measure whether an adoption programme is actually working.
The evening gave attendees a clear picture of what digital adoption is, why it determines whether transformation efforts succeed, and what it takes to scale it inside an organisation.
In support of local artisans and social enterprises, Telcowin and Whatfix commissioned Asli & Co. for our guests' door gifts - handmade bags by the indigenous ladies of Kampung Bukit Serok, Pahang, and succulents in cement pots by the ladies of Kampung Serendah, Selangor.
- Adoption is the gap, not the technology. Transformation programmes rarely fail on capability - they fail on whether people actually use what was bought.
- In-context guidance beats training decks. The origami exercise made it plainly: step-by-step help at the point of work outperforms a picture of the finished result.
- Leadership sets the pace. Adoption programmes need visible ownership from the top, not delegation to a project team.
- Measure adoption, not deployment. Go-live is not the finish line; usage, task completion, and support volume tell you whether it worked.
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